Welcome to our General FAQ section! Find quick answers to common questions below. Contact support for further assistance. Enjoy your experience with us!
We are a manufacturer. We have over 15 years of production experience since our establishment in 2009.
Located in Maanshan, Anhui Province, our company is only a 30-minute drive from Nanjing Lukou Airport. If you plan to visit us, we can arrange a special bus to pick you up from the airport.
Typically, we deliver goods within 30 days. If the machine is a non-standard customized product, it may take longer. However, the delivery time for such machines will not exceed 50 days.
We generally accept T/T and L/C payments, with a 30% deposit and 70% payment before delivery. However, for special customers, we can offer better payment options.
Yes, we accept OEM customization, which includes customizing the appearance, color, configuration, and more. However, please note that the price for customized products may be slightly higher. Please contact our business team for more details.
We offer remote assistance from our mechanical engineers to resolve minor issues that may arise during the use of our machines. This includes one-to-one guidance, with the option of sending text instructions or videos to help you solve the problem. If any parts need to be replaced during the warranty period, we will provide them free of charge. However, you may also purchase the parts locally to save time. If remote guidance is insufficient to address more serious problems, we will arrange for engineers to provide on-site service. In regions where we have agents, we will contact them directly to provide service.